Privacy policy

Privacy Policy

Last updated: 27 February 2026

Cosmovida operates this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you, the customer, with a personalized shopping experience. Cosmovida is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from it):

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit/debit card numbers and payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, and your prior transactions.

  • Communications with us, including information you include when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us;

  • Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

1) To Provide, Customize, and Improve the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and personalize your shopping experience (such as recommending products related to your purchases). This may include using personal information to better tailor and improve the Services.

2) Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and showing you online advertisements for products or Services on our Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

3) Security and Fraud Prevention

We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

4) Communicating With You

We use your personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.

5) Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our Terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share information about you for targeted advertising based on your activity across different merchants and websites;

  • When you direct us, request it, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations;

  • With our affiliates or otherwise within our corporate group;

  • In connection with a business transaction, such as a merger or bankruptcy;

  • To comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights with respect to Shopify’s processing for these purposes.

For more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public places, including information shared on third-party social networking platforms, may be viewed by other users without limitation as to its use by us or any third party. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.

  • Right to access/know: you may request access to personal information we hold about you.

  • Right to deletion: you may request that we delete personal information we hold about you.

  • Right to correction: you may request that we correct inaccurate personal information.

  • Right to portability: you may request a copy of your personal information and, in certain circumstances, request that we transfer it to a third party.

  • Manage communication preferences: you may opt out of promotional emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages (e.g., about your account or orders).

Additional Rights for the UK / EEA

If you are located in the United Kingdom or the European Economic Area (EEA), subject to local law exceptions and limitations, you may also have the right to:

  • Object to processing and restrict processing for certain purposes;

  • Withdraw consent where we rely on consent to process your personal information. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the details below.

For more information about how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit the Shopify privacy portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law. Where allowed by law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we may require proof of your authorization and may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available through official EU resources.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any rights available to you, please contact us:

Cosmovida
Email: info@cosmovida.nl
Address: Rigastraat 210, 3541 ED Utrecht, The Netherlands

For the purposes of applicable data protection laws, Cosmovida is the data controller for your personal information.